Cloud

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GoIP cloud contact center solution is a customer experience hub tool designed for Small and Medium sized Enterprises (SMEs), corporate and government institutions to fit the dynamic market and cater for Reporting and analytics, performance management and automate Processes.

Our cloud contact center will enable your organization to:

  • Be proficient in business continuity
  • Have a global footprint with flexible work practices
  • Experience a convenient, user friendly, streamlined IT and scalable solution
  • Leverage on the Pay as you model/ Subscription model
  • Ensure personalization
  • Reliable remote support from GoIP
  • Experience collaboration efficiency

Our solution offers all the above in one suite:

  • Automated Call Dialer
  • Interactive Voice Response
  • Computer Telephone Integration
  • Multi-channel capability (Voice, social media, SMS, Email)
  • Personalized Customer Relationship Management
  • Campaign Management
  • Survey Management
  • Ticketing capabilities
  • Escalation matrix
  • Knowledge Base Tool
  • Work Force Management