Client Impact Stories

Contact Centre Nandi County-first ever county call centre

In pursuit of improving emergency response, open government, citizen engagement and public participation, the County Government of Nandi sort to install a modern call center in partnership with GoIP Ltd and JKUAT.

Residents of the County can now call 1548, a toll-free number for emergency, and disaster response, A.I Services, NHIF registration and inquiries, business rate and permits just to mention a few of the services the county offers through the contact center. A resident of the County Government of Nandi, a Mr. Tanui was in dire need of help when one evening his cow was in the verge of death during delivery, His usual vet was out of reach, he was desperate, he remembered an advert he had seen on 1548 and made the call. The Call Center Agent was able to collect details of location and sent an Extension officer and Mr. Tanui’s cow was able to be attended to in time and by a professional and Mr. Tanui was delighted by the services that saved his cow.

Tharaka Nithi County-Disaster risk reduction

GoIP Ltd in partnership with JKUAT again provided Tharaka Nithi County Government with a Contact Center Solution to Improve their service Delivery and offer precise support to their Citizens.

Residents of the county report incredible services, a pregnant woman who was in a very remote area expresses her gratitude in response and safe delivery when she called to request for an Ambulance. A farmer was also able to receive help in the control of a pest that had infected his Farm. The Reports are incredible, citizens voice of pride in their government. This could be your story, GoIP, Building People and System!

Financial sector- Imarisha Sacco

Imarisha Sacco Society Ltd, is one of the leading savings and credit cooperative in Kenya offering financial services to its members, operates a call center provided by GoIP Ltd.

Its availability has seen its members grow due to the efficiency in providing information as requested by members. This marks a remarkable growth in revenue. Members are able to receive personalized messages and fast resolution to issues and enquiries. The management is able to make strategic decisions as they are able to determine the most utilized service and product most consumed. Guaranteed Increase with a better Customer Experience, Trust GoIP Ltd.

Call centre for education- Eneza Education

Eneza Education is an Edtech Company that offers revision and learning materials via basic feature phones. They first got to hear about us through one of their partners who referred us to them.

Through our Contact Center Solution, the Go-Experience, they have been able achieve their goal, to reach and support their clients and in turn their consumers are able to reach them seamlessly. They’ve recorded great improvement reports from parents whose children consume their product. Everlyne, Head of Contact Center at Eneza Education expresses gratitude for fast resolution when support is needed, she keenly notes that the solutions ticketing feature comes in handy in terms of their operations and the reports the system generates is a source for key decision making in improving their business. GoIP, Impacting Lives!

Digital Literacy Program- Support

GoIP Ltd through J.K.U.AT and Moi Universities, provides support to teachers through a Toll free line. Teachers receive support through a first call resolution for malfunctioned Devices. This has been life changing especially for teachers in “Mashinani”. We have and helped teachers who had no idea of how to start up the device and tele-trained them equipping them with the required skills. Through the ticking systems the management is well informed on the areas of development hence effective use of the program. GoIP Impacting Lives.

Contact centre for counselling- NACADA

GoIP Ltd in partnership with J.K.U.A.T deployed to NACADA a Call center system software mapped to a Toll Free 1192 Help Line where Patients as best preferred call in to report on different issues pertaining alcohol and drug abuse. NACADA first learned about us from a referral, and they say the reason they choose to work with us is from the great confidence and report they got from the referee. Judith Explains how they are now able to follow up on their patients and have daily real time reports. She continues to say our availability for support is exceptional. Being a government institution, she acknowledges our efficiency in provision of support.

Through our Contact Center Solution, the Go-Experience, they have been able achieve their goal, to reach and support their clients and in turn their consumers are able to reach them seamlessly. They’ve recorded great improvement reports from parents whose children consume their product. Everlyne, Head of Contact Center at Eneza Education expresses gratitude for fast resolution when support is needed, she keenly notes that the solutions ticketing feature comes in handy in terms of their operations and the reports the system generates is a source for key decision making in improving their business. GoIP, Impacting Lives!

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