Go Experience

The Go-Experience is a customer experience solution for Governments’ and businesses to enable them communicate with their customers in and effective, timely and convenient way, and receive customer feedback in the same manner enhancing their customers experience.

Solution Offerings

Easy to integrate

Our flexible architecture allows customization and application integrations, as well as seamless management and user experience.

Seamless Omni-channel interactions

Engage with customers on a variety of communication channels from a single intuitive dash board that includes voice calls, digital channels, SMS and Web chats

Real time reports and tracking

Get insights on customer experience from the feedback and tracking. The reports can be analyzed to provide insights for management and decision making.

Deployment

Our solution offers different deployment options to meet your specific requirements

On Premise

The contact center solution is resident on your premises and hosted in your servers

Cloud/Hosted

Access the entire Go-Experience solution via the internet from GoIP’s cloud infrastructure. You can access it from anywhere be it in your office or a location of your choice.

Hybrid

A hybrid set up is where some components of the Go-Experience solution are on premise while others are hosted/ on GoIP cloud infrastructure.

Our clients

Client Impact Stories

In pursuit of improving emergency response, open government, citizen engagement and public participation, the County Government of Nandi sort to install a modern call center in partnership with GoIP Ltd and JKUAT.
The County Government of Nandi
GoIP Ltd in partnership with JKUAT again provided Tharaka Nithi County Government with a Contact Center Solution to Improve their service Delivery and offer precise support to their Citizens.
The County Government of Tharaka Nithi
Eneza Education is an Edtech Company that offers revision and learning materials via basic feature phones. They first got to hear about us through one of their partners who referred us to them.
Eneza Education

For Any Inquiries Contact Us

KENYA

+254 709 256 001

sales @goip.co.ke

Centro Hse, 2nd floor,Westlands,Nairobi

ETHIOPIA

+251 11 617 6440

sales@goipethiopia.com

Bata Complex,22 Mazoria ,Addis Ababa